Through this course pupils will develop the skills, knowledge and attitudes needed for work in the travel and tourism business. Pupils will also gain an appreciation of current trends and challenges within the Scottish and global tourism industries. The course involves a high level of independent research as well as practical work experience.
At both National 4 and National 5 level pupils will study four compulsory modules:
- Employability – Pupils will investigate different employment opportunities in the tourism industry and the requirements for each position. Pupils will plan how to develop their own skills and qualities to help their employment chances.
- Customer Service – Learners will be able to develop communication skills and learn about promoting products and services and how to deal with customer requests and complaints in practical activities.
- Scotland – Pupils will investigate different types of Scottish destinations and their attractions. Then, pupils will use this knowledge to plan a holiday to meet a customer’s requirements. Also,
- UK and worldwide – Similar to the Scotland unit, pupils will investigate medium and long-haul destinations and their attractions before designing a holiday for a customer.
Both National 4 and 5 will be assessed internally with evidence required to show that the pupil has confidently passed each of the four units.